Thank you for choosing our oral care products. This Shipping Policy outlines the details of order processing, delivery timelines, shipping fees, and related information to ensure you have a clear understanding of our services.
1. Order Processing Time
All orders will be processed and dispatched within 1-3 business days after the order is confirmed and payment is verified. Processing time may be slightly extended during peak shopping periods, but we will make every effort to ship your order as soon as possible. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. Estimated Delivery Time
The estimated delivery time is 6-12 business days from the date of shipment. Delivery times may vary depending on the destination country/region, logistics provider, customs clearance procedures, and unforeseen factors such as weather or transportation delays. We do not guarantee exact delivery dates, but we will monitor the shipping status and assist with any delivery-related issues.
3. Shipping Fee Policy
We offer FREE shipping for all products worldwide, with no minimum order amount required. There are no additional shipping costs, regardless of the order quantity, product type, or delivery destination. The shipping fee is fully covered by us, and you will not be charged any extra fees for delivery.
4. Shipping Destinations
We provide global shipping services to most countries and regions around the world. If your location is not covered by our shipping services, you will be notified during the checkout process.
5. Order Tracking
Once your order is shipped, a tracking number will be sent to your registered email address. You can use this tracking number to check the real-time shipping status of your order through the logistics provider’s website or the "Order Tracking" section on our website.
6. Shipping Issues
If you encounter any issues with your order delivery (such as delayed delivery, lost package, or damaged items), please visit the "Contact Us" page to get in touch with our customer service team. We will assist you in investigating the issue and providing a solution as soon as possible.
7. Currency
All order amounts, shipping-related charges (if any), and other transactions on the website are displayed and settled in USD (United States Dollar).
